Change Policy
Mistyped your name on your VivaAerobus booking? Don’t worry — you’re not alone. Whether it’s a small typo or a full legal name change, VivaAerobus offers flexible options to correct your name — with the right documents and timing.In this guide, you’ll find everything you need to know about VivaAerobus name change policy, correction steps, fees, and how to get it done quickly.
Overview: Can I Change the Name on My VivaAerobus Ticket?
Yes, VivaAerobus allows passengers to request name corrections and changes, but only under certain conditions. These changes are time-sensitive and may involve a fee depending on the type and timing of your request.
Name Change Policy: Key Details You Should Know
Minor Name Corrections
Made a small error in your name — like a misspelled letter or swapped initials? VivaAerobus allows minor corrections for such cases. These must be requested shortly after booking and may involve a small fee depending on your fare type.
Major Name Changes
If you need to change your name completely — due to marriage, divorce, or a legal name update — VivaAerobus requires official documentation, such as:
- Marriage certificate
- Court-issued name change order
- Valid government ID reflecting your new name
In some cases, instead of changing the name on the existing ticket, VivaAerobus may issue a new ticket (subject to availability and fees).
Required Documentation
To support your name change request, you may need to upload or email:
- Your original booking confirmation
- A government-issued photo ID
- Any legal proof of name change (if applicable)
Timing Matters: Don’t Delay
Name changes must be requested while the booking is still active. Once you’re close to the departure date (especially within 4–6 hours of takeoff), restrictions may apply or changes might no longer be allowed.
That’s why it’s essential to review your ticket as soon as you receive it and act fast if something’s off.
Name Change Fees: How Much Will It Cost?
The fee for name corrections or changes varies based on:
- The fare type you booked (Basic, Smart, or Flex)
- Whether it’s a minor fix or a full name change
- How close you are to your flight date
Typical fees range from $105 to $120 USD, but it’s best to confirm the exact amount with VivaAerobus directly.
How to Request a Name Change or Correction
Here’s how you can fix or update your name on a VivaAerobus ticket:
- Contact VivaAerobus Customer Support
- Use the official VivaAerobus website
- Or call the service hotline (details below)
- Use the official VivaAerobus website
- Provide Your Booking Info
- Have your reservation number and original passenger name ready
- Have your reservation number and original passenger name ready
- Explain the Correction Needed
- Clearly state the mistake and provide the corrected name
- Clearly state the mistake and provide the corrected name
- Submit Required Documents
- If it’s a major change, send in your legal documents as proof
- If it’s a major change, send in your legal documents as proof
- Pay Applicable Fees
- You’ll be informed of any fees before finalizing the correction
- You’ll be informed of any fees before finalizing the correction
VivaAerobus Contact Information
Need help from a real person?
- Website: www.vivaaerobus.com
- Phone (USA): +1 (866) 359-8482
Customer agents can assist in English or Spanish, depending on your region.
Final Travel Tip
Double-check your details before confirming any flight booking to avoid unnecessary fees. If you notice a mistake, take action as soon as possible — VivaAerobus Name Change Policy are much easier (and cheaper) when done early.
