Can You Cancel Your Viva Airlines Flight and Get a Refund?
Life is full of surprises, and sometimes travel plans don’t go as expected. Viva Airlines cancellation policy, Whether it’s a sudden change in schedule or an emergency, you might find yourself wondering, “Can I cancel my VivaAerobus flight and get a refund?” Let’s break it down for you — clearly, honestly, and in a way that makes your next steps easier with Viva Airlines cancellation policy.
Cancel My Viva Airlines Flight?
Yes, you can cancel your VivaAerobus flight, but the key is timing. VivaAerobus has a flexible 24-hour cancellation policy:
- If you cancel within 24 hours of booking your ticket and at least 7 days before your flight, you’re eligible for a full refund.
- If you miss that 24-hour window, unfortunately, your ticket becomes non-refundable.
But don’t lose hope just yet. There are other ways to recover the value of your ticket.
What If I Missed the 24-Hour Refund Window?
Even if you’re past the free cancellation period, VivaAerobus offers alternatives:
Change the Flight Details
You can change the date, time, or even the route of your flight. Just keep in mind:
- Changes must be made at least 4 hours before your flight.
- You’ll pay a flight change fee + any fare difference.
- Fees vary depending on how and when you make the change.
Here’s a quick look at the fees:
| Time Before Flight | Online Change Fee | Point of Sale Fee |
| More than 24 hrs | $80 USD | $90 USD |
| 4–24 hrs | $110 USD | $120 USD |
Transfer Your Ticket to Someone Else (Name Change)
Can’t use your ticket? Sell it or give it to someone who can!
- VivaAerobus allows name changes on both domestic and international flights.
- This means you can transfer your ticket to another person.
- Name change must be done at least 4 hours before departure.
| Method | Fee |
| Online | $105 USD |
| At Point of Sale | $120 USD |
How to Cancel Your VivaAerobus Flight: All Available Methods
1. Cancel Your VivaAerobus Flight at the Airport
If you’re already at the airport or nearby, you can cancel your VivaAerobus flight in person at their service desk or ticket counter. Make sure to arrive early, especially if your flight is the same day. Airport staff can help with Viva airlines cancellations policy, refunds (if eligible), and even name or date changes.
Tip: Bring a valid ID and your booking reference (reservation code) for faster service. Keep in mind, cancellations at the airport may involve longer wait times and additional service fees compared to online options.
2. Cancel Your VivaAerobus Flight Online (Website or App)
The easiest and most convenient way to cancel your flight is via the VivaAerobus website or the Viva App. This method is recommended if you’re within the 24-hour free cancellation period or want to quickly manage your booking without calling support.
Here’s how you can do it:
- Log in to “My Trips” using your booking code and last name.
- Select the flight you want to cancel.
- Follow the prompts to cancel the booking.
If you’re eligible for a refund, the system will show you the refund amount before confirming.
Note: If you’re past the 24-hour window, your ticket may be non-refundable — but you can still reschedule or transfer it instead.
3. Cancel Your VivaAerobus Flight via Customer Support
Prefer speaking to a real person? You can cancel your flight by contacting VivaAerobus’ customer support team with Viva Airlines cancelletion
Here’s how:
- Dial VivaAerobus’ official customer service number:
- From Mexico: 81 82 150 150
- From the U.S.: +1 (866) 359-8482
- From Mexico: 81 82 150 150
- Provide your booking reference and travel details.
- Request a cancellation, refund (if eligible), or explore change options.
Pro tip: Try to call during non-peak hours to avoid long wait times. Have your payment method ready in case there are cancellation or name change fees to process.
Final Thoughts
Travel plans can change, but losing the value of your ticket doesn’t have to be the end of the story. Whether you:
- Cancel within 24 hours for a full refund,
- Modify your booking to a new date or destination,
- Transfer your flight to a friend or family member,
- Or resell it online through SpareFare…
…you’ve got options.
Helpful, flexible, and still affordable — that’s VivaAerobus.
Pro Tips for VivaAerobus Travelers:
- Always double-check the date and time before booking to avoid change fees.
- Set a reminder if you think your plans might change — that 24-hour refund window is your best shot at getting your money back.
- Selling your flight? List it early — the more time before the flight, the better your chances of finding a buyer.
